Disclaimer:

Silver to Strands is a made-to-order jewelry business, each piece is carefully crafted by hand, giving needed attention to detail and quality. Individually, stones can vary in tone, shade, hue and pattern, so no two pieces are identical.

Processing Time and Order Tracking:

All orders are processed, created, and shipped within 15 business days.
Once your order is shipped, you will receive a confirmation email with tracking details. You can track your order through the emailed link to stay updated on its progress.

Return Policy:

Custom and International orders on non-returnable

Returns are always accepted, unless it is a commission, custom or International order.
If you are unsatisfied with the product for any reason, I am happy to accommodate a return request within 31 business days of the receipt of the order.
Items must be undamaged, show no sign of wear and still be in the original packaging.

To start the return process, email Silvertostrands@gmail.com with your request.
Please include your order number for faster responses for a return.

Return shipping labels are provided at no additional cost.
Once I receive the returned item, I will immediately issue a refund via the marketplace.

Exchange:

As Silver to Strands products are made-to-order, we do not do exchanges. If you have received your order and are looking to exchange for sizing or a stone change, you must request a return and then reorder your desired replacement.

Shipping Method:

• My shipping carrier is primarily through USPS (Postal) & comes with shipment tracking. UPS, Fedex, and DHL are available upon request. If you do not wish to use USPS please contact me via email (silvertostrands@gmail.com) for a rate quote.

International Shipping:

• Shipping rates for International orders are quoted at a flat rate, based on the least expensive rate for each specific country - in choosing this option to keep it more cost friendly, this option may be slower than other more expensive options. Please allow 1-3 weeks for orders to arrive after being shipped.

• After your order has been shipped, you will receive a fulfillment email with a tracking number that you can use to monitor your order while it is in transit.

• If any shipping, customs forms or other paperwork issues occur, I will actively work with all customs authorities to resolve any customs issues as soon as possible and notify you via email of any delays.

• As Silver to Strands is made-to-order & U.S based, International orders are NOT eligible for returns.